Terms And Conditions

1. Service Overview

My Cab Portal is a subscription-based platform designed for taxi operators, travel agencies, and fleet owners. Our services may include:

• Creation and hosting of a taxi service website under an active subscription
• City and route-based listing pages for online visibility
• Lead generation through website inquiries and calls
• Access to a CRM dashboard for basic booking and data management (where applicable)

My Cab Portal acts only as a technology service provider and does not operate taxi services or act as a transport intermediary.

2. Account Registration & Subscription

• Users must create an account to access services.
• Subscription plans may be billed monthly or annually, as selected.
• Active payment is required to keep the website, listings, and tools live.
• Non-payment may result in suspension or termination without prior notice.
• Users are responsible for keeping login credentials secure and account details accurate.

3. Website & Content Responsibility

• All content added to the website or CRM (including prices, routes, phone numbers, and service details) is the sole responsibility of the user.
• My Cab Portal does not verify or guarantee the accuracy of business information.
• Users must not publish illegal, misleading, offensive, or copyrighted content.
• Websites, CRM access, or listings may not be resold, sublicensed, or transferred without written approval.

4. Content Moderation and Removal

My Cab Portal reserves the right to review, edit, suspend, or remove any listing, website content, or account at its sole discretion if the content is suspected to:

• Violate these Terms or applicable laws
• Contain misleading or fraudulent information
• Harm the reputation or integrity of the platform
• Create risk to users or customers

Such actions may be taken without prior notice.

5. Platform Usage Restrictions

Users agree not to misuse the My Cab Portal platform in any manner that may harm the system, other users, or the platform's reputation.

• Automated scraping, data extraction, or crawling of listings without permission is strictly prohibited.
• Users may not attempt to reverse engineer, duplicate, or replicate the My Cab Portal platform or its features.
• Users must not attempt to gain unauthorized access to other accounts or platform systems.
• The platform must not be used for illegal, fraudulent, or deceptive activities.

6. CRM Usage Disclaimer (Important)

The CRM feature provided by My Cab Portal is offered strictly for demonstration, testing, or limited use purposes only.

• The CRM is not intended for production use, mission-critical operations, or long-term business data storage.
• My Cab Portal reserves the right to modify, limit, suspend, or permanently discontinue the CRM feature, in full or in part, at any time, with or without prior notice.
• Any data stored in the CRM may be modified, reset, or deleted without notice or liability.
• No guarantees are provided regarding data backup, uptime, performance, accuracy, or continued availability of the CRM service.

Users are advised not to rely on the CRM for business-critical operations or permanent data storage. By using this feature, users acknowledge and agree to these conditions.

7. Payments, Subscription Billing, Refunds & Disputes

Billing Entity and Payment Descriptor

My Cab Portal is owned and managed by AMR Softec. Payments for My Cab Portal services may be collected through AMR Softec or authorized payment partners on behalf of My Cab Portal.

• Payments may be accepted through UPI, cards, PayPal, Razorpay, bank transfer, or other approved payment gateways.
• For international payments, PayPal or other international payment processors may be used.
• The billing descriptor shown on a user's bank, card, PayPal, Razorpay, or payment gateway statement may display "AMR Softec", "My Cab Portal", or an associated payment processing entity.
• My Cab Portal does not store card, bank, or PayPal login details. Payments are handled by third-party payment gateways.

Subscription Authorization

• By subscribing to My Cab Portal, the user authorizes My Cab Portal, AMR Softec, and/or the selected payment processor to charge the selected subscription, setup, renewal, add-on, credit, or service fee.
• Subscription plans may renew automatically on a monthly, yearly, or selected billing cycle unless cancelled before the next renewal date, where recurring billing is enabled.
• Active payment is required to keep websites, listings, CRM access, dispatch tools, WhatsApp integrations, APIs, lead generation tools, and related digital services active.
• Failure to cancel before a renewal, business closure, non-use, partial use, dissatisfaction after usage, lack of leads, ranking changes, or failure to generate business does not qualify for a refund.

Digital Service Delivery

My Cab Portal provides digital SaaS services, website subscription services, listing activation, CRM access, dispatch tools, lead generation tools, hosting, software access, setup, maintenance, and related online services.

• Services are considered digitally delivered once the user's account, website, listing, CRM access, provider profile, subscription features, dashboard access, WhatsApp integration, API access, or other paid feature is activated or made available.
• Because these are digital services with instant account activation, infrastructure allocation, server provisioning, software licensing, onboarding, and operational costs, payments become final once processed and service access is activated.

Strict Non-Refundable Policy

• All subscription payments, setup fees, onboarding charges, customization fees, renewal fees, listing fees, add-on fees, WhatsApp credits, and digital service payments made to My Cab Portal or AMR Softec are strictly non-refundable once paid.
• No refunds will be issued for current or previous billing periods, partial billing periods, unused days, unused services, partially used services, inactive accounts, user error, failure to cancel before renewal, or business performance concerns.
• WhatsApp message credits and similar prepaid digital consumables are non-refundable once purchased, allocated, used, or made available in the account.
• Any voluntary refund, credit, or billing adjustment, if approved by My Cab Portal in writing, will be at the sole discretion of My Cab Portal and will not create a right to future refunds.

Cancellation Policy

• Users may cancel subscriptions at any time before the next billing cycle, where self-cancellation or support-assisted cancellation is available.
• Cancellation stops future renewals only and does not generate refunds for the current billing period, previous billing periods, setup work, onboarding, custom work, credits, add-ons, or activated digital services.
• After cancellation, services may remain active until the end of the already paid billing period unless terminated earlier due to misuse, non-payment, chargeback, policy violation, or security risk.

Chargebacks, PayPal Disputes and Payment Reversals

• Users agree not to initiate fraudulent, false, abusive, or improper chargebacks, PayPal disputes, payment reversals, or unauthorized transaction claims after accessing, activating, or using My Cab Portal services.
• Before raising any payment dispute, users must first contact My Cab Portal support and allow a reasonable opportunity to review the billing or service concern.
• Any abusive dispute, chargeback, payment reversal, or false claim may result in immediate account suspension, permanent termination, website suspension, listing removal, CRM access revocation, and deactivation of related services.
• My Cab Portal and AMR Softec reserve the right to recover outstanding dues, chargeback fees, payment gateway penalties, operational costs, legal costs, administrative costs, and related damages caused by improper or false payment disputes.
• In any PayPal, Razorpay, card issuer, bank, or payment gateway dispute, My Cab Portal may submit invoices, subscription records, accepted Terms records, IP records, login history, account activity, website activation proof, CRM usage logs, WhatsApp usage records, API usage records, communication records, onboarding evidence, screenshots, and service usage history as proof that the digital service was authorized, activated, accessed, or delivered.

By completing payment, the user confirms that they have read and accepted these Terms, understand that My Cab Portal is a digital subscription service, authorize the selected charges, and agree that payments already processed are final and non-refundable once services are activated or made available.

8. Support & Maintenance

• Support is provided via email, WhatsApp, or in-app chat during working hours.
• While we aim for high availability, occasional downtime may occur due to maintenance, updates, or technical issues.
• Features, layouts, or system behavior may change as part of platform improvements.
• Refunds will not be issued for partial use of subscription periods or unused services.

9. Partner / Reseller Program (If Applicable)

• Partners may receive commissions or discounts based on active subscriptions.
• Commission structures are subject to change.
• My Cab Portal reserves the right to suspend or terminate partner access in case of misuse, fraud, or policy violation.

10. Termination of Services

My Cab Portal reserves the right to suspend services immediately if activity is detected that may harm the platform, violate laws, or create security risks.

My Cab Portal reserves the right to suspend or terminate any account without liability if:

• Payments are overdue
• False or misleading information is provided
• The platform is misused
• Terms are violated

Upon termination, access to the website, CRM, listings, and related services will be revoked.

11. Limitation of Liability

• My Cab Portal and AMR Softec are not responsible for business losses, missed bookings, customer disputes, or revenue loss.
• We are not liable for issues caused by third-party services, hosting providers, or payment gateways.
• Users are solely responsible for complying with local transport, tax, and business laws.

12. Taxi Service Responsibility

My Cab Portal is a listing and technology platform that connects customers with independent taxi service providers.

My Cab Portal does not own, operate, manage, or control any taxi vehicles, drivers, or transportation services listed on the platform.

All bookings, fares, travel arrangements, and service agreements occur directly between the passenger and the taxi service provider.

My Cab Portal shall not be responsible for:

• Driver behavior or conduct
• Vehicle condition or safety
• Fare disputes or cancellations
• Delays, accidents, or service issues
• Any loss, damage, or personal injury during a trip
• My Cab Portal does not verify driver licenses, vehicle permits, insurance, or legal compliance of taxi operators listed on the platform.
• My Cab Portal does not act as an agent, broker, or transportation provider.

Users are advised to verify the taxi service provider independently before confirming any booking.

13. Provider Registration Process & "Active Member" Badge

How Providers Get Listed on My Cab Portal

Any taxi service provider, fleet owner, or travel operator can register and get listed on My Cab Portal by completing the following steps at provider.mycabportal.com:

• Step 1 – Account Registration: The provider creates an account by submitting their full name, email address, password, and country of operation. A 6-digit One-Time Password (OTP) is sent to the registered email address to confirm ownership. The OTP expires in 10 minutes and must be verified before proceeding.
• Step 2 – Business Details: After email verification, the provider adds their business/taxi service name, contact phone number, and the types of taxi services they offer (e.g. one-way, airport transfers, outstation).
• Step 3 – City Coverage: The provider selects their primary operating city and up to 10 additional cities they serve.
• Step 4 – Fleet Details: The provider selects the types of vehicles available in their fleet from the platform's cab categories.
• Step 5 – Profile Review: The My Cab Portal team reviews the submitted profile to ensure all required information is complete, accurate, and the contact details are reachable.
• Step 6 – Subscription Activation: Once the profile review is complete and the provider activates a paid subscription plan, their profile is awarded the "Active Member" badge on the platform. Their phone number and WhatsApp contact become publicly visible to customers.

What the "Active Member" Badge Means

The "Active Member" badge displayed on a provider's profile on My Cab Portal indicates that the provider has:

• Registered and verified their email address on mycabportal.com
• Completed their business profile including services, cities, and fleet details
• Had their profile reviewed by the My Cab Portal team
• Activated an active paid subscription plan on My Cab Portal

This badge does not represent, certify, or guarantee any of the following:

• The provider's identity documents, credentials, or business registration certificates
• Licensing, vehicle permits, or insurance of the provider or their fleet
• Regulatory compliance with any local, state, or national transport laws
• Quality, reliability, or safety of the taxi service provided

My Cab Portal does not independently verify driver licences, vehicle permits, insurance, or legal compliance of taxi operators listed on the platform. Users are advised to verify the taxi service provider independently before confirming any booking or making any payment.

14. Third-Party Services

My Cab Portal may integrate or link to third-party services including payment gateways, mapping services, hosting providers, or analytics tools.

• My Cab Portal is not responsible for the performance, availability, or policies of third-party services.
• Use of third-party services may be subject to their own terms and privacy policies.

15. Lead Generation Disclaimer

My Cab Portal may provide customer inquiries or leads through website forms, calls, or other channels.

However, My Cab Portal does not guarantee:

• The accuracy of customer information
• The authenticity of inquiries
• Conversion into actual bookings or revenue

Lead quality may vary depending on location, demand, and market conditions.

16. Listing Placement

Taxi service listings may appear on My Cab Portal based on various factors including:

• City and route relevance
• Website activity
• Subscription plan
• Platform algorithms

My Cab Portal does not guarantee specific ranking positions in search results.

17. Use of Customer Contact Information

Taxi service providers must use customer contact information only for legitimate booking or service-related communication.

• Customer data must not be used for spam or unsolicited marketing.
• Customer contact details must not be shared with third parties without permission.
• Misuse of customer data may result in account suspension or termination.

18. Website Ownership

Websites created under My Cab Portal remain part of the My Cab Portal platform infrastructure.

Users receive a license to use the website during an active subscription period.

• If a subscription expires or is cancelled, the website may be suspended or removed.
• Access to related tools, CRM features, and listings may be disabled.

Ownership of platform technology, design templates, and infrastructure remains with AMR Softec.

19. Search Engine Visibility

My Cab Portal may implement SEO practices to improve website visibility.

However, search engine rankings depend on multiple external factors beyond our control.

• Google ranking positions are not guaranteed.
• Search traffic levels may vary.
• Lead volume may change based on market demand.

20. Data Storage & Backup

While reasonable efforts are made to maintain system reliability, My Cab Portal does not guarantee permanent storage or backup of user data.

• Users are responsible for maintaining their own copies of important business data.
• My Cab Portal shall not be responsible for loss of stored data.

21. Indemnification

Users agree to indemnify and hold harmless My Cab Portal and AMR Softec from any claims, damages, losses, or legal expenses arising from:

• Taxi services provided by the user
• Misrepresentation of services
• Violation of laws or regulations
• Disputes with customers

22. Governing Law

These Terms shall be governed by and interpreted under the laws of India.

Any disputes arising from the use of My Cab Portal shall be subject to the jurisdiction of the courts located in Punjab, India.

23. Privacy Policy

Use of My Cab Portal is also governed by our Privacy Policy, which explains how user data is collected, used, and protected.

By using My Cab Portal, users also agree to the terms outlined in the Privacy Policy.

24. Intellectual Property

All platform code, software, designs, layouts, templates, databases, and trademarks associated with My Cab Portal are the exclusive property of AMR Softec.

Users are granted a limited, non-exclusive, non-transferable license to use the My Cab Portal platform and related services only during an active subscription period.

• Users may not copy, reproduce, distribute, modify, or create derivative works from any part of the My Cab Portal platform.
• Platform templates, designs, and system functionality may not be extracted, reused, or replicated outside the My Cab Portal environment.
• The platform may not be resold, sublicensed, or redistributed without written permission from AMR Softec.

Users retain ownership of the specific text, images, logos, and branding they upload to their individual listings or websites.

By uploading content to the platform, users grant My Cab Portal a limited license to display, host, and publish that content as necessary to provide the services.

25. Data and Privacy

The collection, storage, and use of personal and business data on My Cab Portal are governed by our Privacy Policy.

By registering, subscribing, or using the platform, users consent to the collection and processing of their information as described in the Privacy Policy.

• Information provided by users may be used to operate the platform, manage subscriptions, and facilitate lead generation.
• Contact details submitted through inquiry forms may be shared with relevant taxi service providers.
• My Cab Portal takes reasonable measures to protect user data but cannot guarantee absolute security of information transmitted over the internet.

Users are encouraged to review the Privacy Policy to understand how their data is collected, used, and protected.

26. Force Majeure

My Cab Portal shall not be liable for any failure or delay in performance of services due to events beyond its reasonable control, including but not limited to natural disasters, internet outages, government actions, power failures, cyber incidents, or other unforeseen circumstances.

27. Modifications & Updates

• My Cab Portal may update or modify these Terms at any time.
• Continued use of the platform after changes means you accept the updated Terms.

28. Contact Information

• Email: mycabportal@gmail.com
• Phone: +91 8427-33-20-25
• Website: https://www.mycabportal.com